Managed Services

• Network Monitoring - We use systems to remotely monitor, diagnose, and manage your critical infrastructure elements. Our monitoring systems update your network status every few minutes. A service ticket is generated if an issue arises and each incident is documented, addressed, resolved and archived for tracking and diagnostic reference. Our remote administration system enables us to minimize downtime and maximize productivity because we can catch and fix many problems before they impact your business.

   

• Help Desk - As your proactive business partner, we promote and maintain the health of your network by reporting incidents, managing requests, addressing issues, tracking statuses, resolving problems and documenting fixes. Our Help Desk is the main point of contact for customers to report incidents, schedule service appointments and receive support.

   

• Procurement Support - Our IT experts will help you select the right hardware, software or technology product for your needs. We recommend the best solution and obtain the most competitive price while delivering the best customer service in the industry. We facilitate complete supply chain management with one-stop shopping, pre-sales vendor support, purchasing, delivery tracking and a seamless escalation path if issues arise.

   

• Remote Network Administration - Our Remote Administration system gives our engineers immediate, secure access to your network in order to troubleshoot and resolve issues. Our engineers can address and resolve many issues faster using Remote Administration than if they had traveled to the client site to address the same issue(s). This system uses state-of-the-art encryption technology to limit network access to your authorized users and our engineers.